Shipping policy
Elvarya
Thank you for shopping with Elvarya. Below you'll find everything you need to know about how we process and ship your order.
Order Processing
All orders are processed within 2–4 business days of purchase. Processing time covers order verification, quality checks, and packaging.
Orders placed on weekends or public holidays will begin processing on the next business day. During launches, promotions, or peak seasons, processing may take slightly longer — we'll notify you if there's a delay.
Shipping Times
Estimated delivery is 8–15 business days for most orders after processing is complete.
Please note that delivery estimates are not guaranteed. Customs clearance, carrier delays, weather, and remote delivery locations can extend transit times beyond our control.
Shipping Destinations & Rates
We ship worldwide.
Shipping rates are calculated at checkout based on your destination, order weight, and selected shipping method. You'll see the exact cost before completing your purchase.
Order Tracking
Once your order ships, you'll receive a confirmation email containing your tracking number and a link to track your package.
Tracking information may take 2–5 business days to become active after you receive it. If your tracking hasn't updated within that window, please allow a little extra time before reaching out — this is normal while the package moves through the initial carrier network.
If you haven't received a shipping confirmation within 5 business days of ordering, check your spam folder, then contact us.
Lost, Damaged, or Delayed Packages
Delayed orders. If your order hasn't arrived within 30 business days of the shipping confirmation, contact us and we'll investigate with the carrier.
Lost packages. In the rare event that your order is lost or damaged during transit, please contact us immediately, and we will work with you to resolve the issue.
Damaged items. If your item arrives damaged, email us within 7 days of delivery with your order number and photos of both the item and the packaging. We will work with you to resolve the issue.
Incorrect addresses. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an address entered incorrectly.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the product or shipping price. Elvarya has no control over these fees and cannot predict their amount.
Contact Us
Questions about your order or this policy? We're happy to help.
Email: support@tryelvarya.com
We aim to respond to all inquiries within 24–48 hours.